RETURNS AND EXCHANGES
RETURNS: If you purchased your merchandise through Amazon or another online seller. you will need to get a return authorization through that online merchant. You can also contact us in the event of a problem with your online merchant. In general, for all purchases, if you are not satisfied with your purchase for any reason, you may return any unwashed, unworn clothing within twenty-one (21) days of receipt of your order for a full merchandise refund (excluding shipping costs). This means that we will only accept unwashed, unworn, unscented, unstained clothing that is in its original condition with all tags and packaging intact. If there are any obvious signs of the items being worn or are not in the condition in which they were received, the refund will be rejected. If you are returning multiple units, you cannot return more than one opened package. The 15% restocking fee will be waived for items returned in original, unopened condition; otherwise a 15% restocking fee will apply. Ship all returns to the address listed below. Please note that it takes about fifteen (15) business days to process a return once we receive it.ROYAL SILK DIRECT, INC.
INCORRECT SHIPMENT or DEFECTIVE MERCHANDISE: We accept items returned because of incorrect shipment such as size, color, style, or design. Please note if you are returning multiple units, you cannot return more than one opened package. We will also accept items returned because of any defect in construction. All original packaging and materials included in the original shipment must be returned with the merchandise. In this case, please contact us via email or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. Our phone numbers and email address are listed below.
EXCHANGES: We allow exchanges for any of the above returns. If we make a shipping mistake or if the merchandise is defective, your shipping charges will be credited or refunded depending on your request. If we did not make a mistake and you wish to exchange one or more items, you will need to send us a check for $7 or call us at one of the numbers listed below with your credit card information.
MISSING ITEMS: If you're missing an item from your package, please check the packing slip to verify all the items in your order were shipped in the same parcel. Sometimes an item or items may be on backorder and this will be indicated on the packing slip along with the approximate time for the backorder to arrive. In most cases, we will contact you shortly after receiving your order if one or more items are on backorder or are sold out. If the item is on backorder there is no additional shipping cost to you. If we are sold out, you will be automatically refunded unless we contact you and you agree to a replacement. You may also contact us by phone or email as shown below.
OTHER QUESTIONS: If you have any questions, please contact us by email or phone.
113 WESTERLY ROAD
PRINCETON, NJ 08540